Specialist at State of Idaho in Boise, ID

📌 Boise 🏷️ Other 🕑 2021-08-03
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Technical Records Specialist 2-UI Compliance

Description

The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions and administers state labor laws.

The Idaho Department of Labor is currently recruiting for a Technical Records Specialist II position. This position will be in the UI Compliance Collections Unit (Boise only). In addition to typical records specialist activities, this position may be heavily involved in employer account maintenance and other integrity activities. These individuals will use a variety of resources to identify potential employer or claimant liability, i.e. phone calls, interviewing to elicit information, skip tracing, etc. These individuals will use Word, Excel, Outlook and other applications to research and manage a substantial workload.

For questions regarding this position, please contact Carrie Hale at ...@labor.idaho.gov.

Example of Duties

  • Advise debtors of payment options, legal obligation to pay, and execute payment agreements;
  • Frequent contact with internal and external customers, which requires good public relation skills;
  • Locate responsible parties using skip-tracing methods;
  • Maintain collection caseload to ensure compliance with payment agreement;
  • Utilize considerable independence and exercise discretion in applying tax and benefit collection laws, regulation, policies, procedures;
  • Problem solving and negotiation skills with authority to act on decisions made;
  • Analyze delinquent account records to determine appropriate and cost-effective collection program;
  • Provide guidance and assistance regarding complex program rules and regulations to office staff and external customers

Minimum

Qualifications

Experience

  • Monitoring record systems to identify and correct errors;
  • Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;
  • Analyzing information and researching a variety of sources to identify and resolve problems or issues;
  • Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;
  • Entering and retrieving data using a computerized record system;
  • Composing and proofreading business correspondence.

Extra Credit:

  • Experience conducting interviews for the purpose of obtaining detailed information from individuals;
  • Experience using a variety of sources to locate debtors.

Supplemental Information

There is an exam to determine your eligibility. Enter your responses to the questions in the space provided in the examination. You must have the minimum level of experience or education described for each question addressing a minimum requirement to qualify for this position. Scoring will be based on the information you provide. It is important that the information you provide clearly supports your responses. Your resume will be used to validate your responses.

Preference may be given to veterans who qualify under state and federal laws and regulations.
The Idaho Department of Labor is an Equal Opportunity Employer Hiring is done without regard to race, color, religion, national origin, sex, age or disability.
If you have questions, please contact us at (208) ###-#### x2916
or ...@labor.idaho.gov.
WEBSITE:
www.labor.idaho.gov If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) ###-####.

View Application

You will be redirected to State of Idaho's preferred application process.

You will be redirected to State of Idaho's preferred application process.

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