Service Specialist at Blu Dot in Minneapolis, MN

📌 Minneapolis 🏷️ Other 🕑 2021-08-02
View Application

You will be redirected to Blu Dot's preferred application process.

Trade and Contract Service Specialist

Blu Dot Design & Manufacturing, Inc. Blu Dot (www.bludot.com) is an innovative, modern furniture design company based in Minneapolis. The environment is dynamic and creative and a perfect fit for someone interested in making a meaningful contribution to a fast growing, successful business. Position Title: Trade
+ Contract Service Specialist.
Reports to: Trade Account
+ Process Manager.
Position Function: To provide order management and customer service support for Trade and Office Dealer accounts. Contribute to the growth of the trade channel through the execution of exceptional customer service and support.

Qualifications

2 - 4 years of experience with direct-contact customer or client services Associate's Degree or equivalent working experience.
Fluent in Microsoft Office Suite, and general CRM or ticketing system knowledge.
Background in design or creative arts - experience within the furniture industry preferred.
Work Performed Order Management: Process all incoming Blu Dot trade and Dealer orders (and requested Quotes) and issue order confirmations to customer within 24 hours of receipt.
Manage and enter all incoming returns and service order requests within 24 hours of receipt.
Coordinate order shipping with customers; obtain contact info and correct billing addresses and provide expedited quotes upon request.
Partner with AR to maintain accurate delivery billing records.
Manage and ship all customer backorders where applicable.
Maintain accurate and up to date customer and sales records in Great Plains and Magento.
Alert direct supervisor to any inaccuracies found in GP, Magento or on Bludot.com regarding pricing, product information, inventory, etc. Assist in customer driven order placement issues or service through Blu Dot Trade specific website Account setup via applicable business software.
Customer Service: Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor.
Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditions manner.
Respond to all incoming emails and phone calls within 24 hoursLog- in to trade line phone system during predesignated times, assuring availability during business hours.
Communicate an in depth working knowledge of product construction and care to customers and aid them in selecting the best products for their desired functionality.
Suggest additional items for purchase based on assessment of customers' needs.
Utilize problem solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies.
Provide customer quote and complete bid documents upon customer's request and as required.
Communicate in stock status and lead times to customers as requested.
Provide assembly instructions to customers as needed.
Provide catalogs, samples, and marketing materials to customers upon request utilizing our third-party swatch fulfillment site.
Continually maintain order and efficiency of the trade@bludot.com email box via Help Scout.
Communicate customer feedback to direct supervisor.
Operations: Help with marketing functions such as newsletters and Trade mailings, with special attention given to the efforts of the new Trade SiteAssist in quality control efforts by requesting photos from customer of damaged or defective goods when necessary, properly noting issues in GP and Magento where applicable, and alerting the QC team and direct supervisor of elevated issues.
Maintain company trade publication subscriptions.
Other Duties: Assist with company new customer prospecting efforts as directed.
Stay apprised of industry trends and best practices.
Attend and participate in Trade team meetings, as well as one-on-one meetings with direct supervisor.
Attend and participate upon request quarterly company meetings as scheduled by executive team.
Attend and participate in scheduled training sessions.
Other projects as assigned.

Compensation

+

Benefits

Compensation will be based on experiences and qualifications.
Paid vacation and paid sick leave.
Group medical insurance.
Dental and Vision insurance.
Maternity and Parental leave Short-term and Long-term disability insurance.
Life insurance401k retirement savings plan.
Employee product discounts

View Application

You will be redirected to Blu Dot's preferred application process.

You will be redirected to Blu Dot's preferred application process.

More ICYMI Jobs

Blu Dot 📌 Minneapolis, Minnesota 🕑 2021-08-02 04:00:51

Service Specialist

Apply

MRCI 📌 Lakeville, Minnesota 🕑 2021-08-02 03:05:22

Service Specialist

Apply

Uh oh! Something went wrong. Please try again.
We were unable to find any more job. Have you tried changing your search keywords?