Service Specialist at Baylor Scott & White Health in Marble Falls, TX

๐Ÿ“Œ Marble Falls ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-05-17
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Patient Service Specialist I Marble Falls Vaccine Hub Temporary

JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLEAssists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested.
KEY SUCCESS FACTORSGood listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITSOur competitive benefits package includes the following.
Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - Less than 1 Year of

Experience

View Application

You will be redirected to Baylor Scott & White Health's preferred application process.

You will be redirected to Baylor Scott & White Health's preferred application process.

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