Service Representative at UPMC Pinnacle Hospitals in Harrisburg, PA

📌 Harrisburg 🏷️ Full Time 🕑 2021-07-24
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You will be redirected to UPMC Pinnacle Hospitals's preferred application process.

Patient Svcs Representative - Tristan - Union Deposit Road


Apply today for a Patient Services Representative role with UPMC!
A Patient Services Representative is responsible for welcoming patients upon arrival, assisting with check-in and answering phones, educating patients on their copayments and financial obligations, collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC. Are you up for the challenge?
Look no further, apply today!
This full time, 40 hour per week position will work Monday to Friday, 8:00 a.m. to 4:30 p.m. and ocassionally will be asked to work Saturdays.


Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect patient to resources to schedule for ancillary services at checkout Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service Provide a warm greeting for all patients Confirm and/or update patient registration information at checkout Appropriately distribute / triage phone calls to other areas and / or clinical providers Schedule follow-up appointments within the practice at checkout


Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Clearances must be dated within 90 days Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran Total Rewards More than just competitive pay and benefits, UPMC's Total Rewards package cares for you in all areas of life - because we believe that you're at your best when receiving the support you need: professional, personal, financial, and more. Our Values At UPMC, we're driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community.

View Application

You will be redirected to UPMC Pinnacle Hospitals's preferred application process.

You will be redirected to UPMC Pinnacle Hospitals's preferred application process.

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