Senior Support Engineer-JAVA at SoftPath Technologies in Portland, OR
SoftPath Technologies LLCPortland, OR
Urgent Senior Support Engineer-JAVA (Full-Time)
Role Senior Support Engineer
- JAVA (Full
- Time) Location Portland, OR, USA Experience min 8yrs. Attend in-person meetings with clients to analyze, troubleshoot and diagnose Application problems Actively update, maintain, monitor and Document all aspects of Applications Supported Respond to customer inquiries and assist in troubleshooting and resolving incidents service request, enhancements, problems Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific datesindividuals involved Ensure compliance to agreed up on SLA with the customer Assist management in creating KEDBrsquos knowledge base Documents to enable first time resolutiontrouble shooting by heldesk team, Groom backups both technically functionally Act as the initial point of contact for all technical issues communicated by L1team Organize and file documentation pertaining to warranties and instructional guides for aplication hardware
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