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Senior Medical Secretary
Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician's practice
Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
Schedules follow-up procedures, radiology and diagnostic tests.
Maintains physicians' administrative (research and academic) and clinical/surgical schedules.
Prepares charges and payments for submission to the billing office.
Identifies delinquent accounts for collection activities. Reviews status of accounts with physician to determine next steps.
Assists with physicians' research activities, if applicable.
Assists in the preparation of lectures and presentations.
If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences and lectures.
Updates physicians' CV and credentialing documentation as needed.
Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
Initiates and prepares written correspondence as needed and based on functional needs.
Answers phones, responds to inquiries and triages calls to appropriate personnel.
Receives, sorts and distributes mail; accepts and signs for package deliveries.
High School Diploma
Approximately 2 or more years of prior related experience
Knowledge, Skills and Abilities
Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.