Pharmaceutical Applications Engineer at Matlen Silver in Princeton, NJ

Pharmaceutical Applications Engineer

Responsibilities

Serve as a technical lead for multiple IT applications (e.g.
LIMS, ELN, SDMS). Must possess a strong ability to balance structure discipline with agility in the support of solutions Ability to triage, process, communicate, escalate, and resolve assigned application-related tickets using Service Now or similar solution(s) Responsible for managing day-to-day user cases, including (but not limited to) new user requests, resolution of systems issues, and troubleshooting of various business applications Contribute to all phases of solution delivery and support identification, evaluation, implementation, testing, and support to meet and exceed business requirement Strong experience in liaising and managing third party vendor managed services where required to support the application portfolio and integration layer. Experience with KPI performance monitoring and SLA management across internal service desk and support vendors Interact and partner with business users, infrastructure teams, and securityQA in the operation and maintenance of business applications across several business units Keep the application system landscape (ASL) up to date Advise, inform, and support the application system owners and super-users within the business and act as a first line of support for the business users for business application related issues or requests Work within the GxP regulatory framework and update the relevant documentation following applicable departmental procedures Manage system maintenance logs, coordinate with the Change ManagerCAB and inform users about outages and planned maintenance windows Provide periodic reports on tasks, monthly financial reports and vendor issuesSLAs to the Business Application Management (BAM) Lead Lead prioritization, categorization and remediation of any production deviations and CAPAs Conduct root cause analysis, in collaboration with other cross-functional stakeholders to identify potential solutions to issues and to prevent future problems. Contribute to knowledge base articles, templates, reusable artifacts

Requirements

A scientifictechnical degree level qualification (e.g. Engineering, Computer Science, etc.). Over 5 years experience coordinating application-based activities within a life science focused organisation.
Demonstrated history of successfully working with business users. Ability to effectively interpret a business problem into a technical solution and articulate it back to the business stakeholders.
Experience of the Application Lifecycle Experience from initiation through to decommission for a broad range of business applications Proven experience of Agile management and DevOps.
Demonstrated knowledge of the ITIL framework and working in a ticketSLA based environment (e.g. ServiceNow, JIRA, Service Manager etc.) Experience working with GxP regulations, procedures. Particularly around change management, period reviews, internal audits.
Experience in and ability to thrive in ambiguous situations and delivery value in a dynamic environment.
Extensive experience in both structured and agile SDLC methodologies Conceptual and analytical thinker able to understand, analyse, and synthesize complex business and technology issues and strategies You have excellent interpersonal communication skills, strong personal integrity, and teamwork abilities.
You are a self-starter and have a passion for creating a flawless customer experience.
A desire and drive for continuous learning.
Excellent verbal and written English language skills at a professional business level.