Operations Work Lead at PNC Financial Services Group in Miamisburg, OH

PNC Financial Services Group

๐Ÿ“Œ Miamisburg, OH
๐Ÿ•‘ November 12, 2020
๐Ÿท๏ธ OTHER
๐Ÿท๏ธ Administration
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Operations Work Lead

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Work Lead within PNC's Imaging Center organization, you will be based in Miamisburg, OH. The schedule for the position is Monday through Friday, 8:00 AM - 5:00 PM.

Job Description

Oversees operations workflow and assists team with executing transactions/processes. Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues. Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development. Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Accuracy and Attention to Detail
- Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Effective Communications
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Managing Multiple Priorities
- Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Operational Functions
- Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. Problem Management Process
- Knowledge of and ability to bring a reported problem to successful resolution. Process Management
- Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes. Products and Services
- Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Standard Operating Procedures
- Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency. Work

Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3 years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Associates Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinderpnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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Job Expires: December 12, 2020

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