Network Technical Support Analyst at Collabera in Denver, CO
Network Technical Support Analyst
Denver, Colorado Skills datacenter,servers,fibre cable,cooper cable,IP networking,network toplogy,hardware,cabling,infrastructure,configuration,installation,247,production support,network migration,asset management,DCIM,Operating system,networking technical support
DescriptionResponsibilities The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Data Centers and co-location sites. bull Perform installation of network and server hardware in large scalecritical 724 Data Center environments. bull Perform installation of fiber and copper network cabling in support of hardware installs. bull Perform parts replacement support for network hardware failures. bull Perform problem diagnosis of network cabling infrastructure. bull Manage vendors providing network cabling installation services. bull Manage vendors providing hardware support. bull Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved. bull Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status. bull Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements. bull Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM). bull Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments. bull Ability to provide 724 coverage in network migration activities or natural disaster.
Qualifications bull 2-5 years of experience working with network hardware and network cabling systems. bull Basic understanding of IP networks and network topologies. bull Experience working in large scalecritical Data Center Environments. bull Experience with fiber and copper cabling systems problem determination. bull Experience with network hardware repair. bull Proficient in MS Windows OS and MSOffice Tools
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