MRO, Functional System Analyst at American Electric Power in Columbus, OH

American Electric Power

๐Ÿ“Œ Columbus, OH
๐Ÿ•‘ November 23, 2020
๐Ÿท๏ธ OTHER
๐Ÿท๏ธ Senior
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MRO, Functional System Analyst

28395BRTitle:
MRO, Functional System Analyst

Job Description

Meter & Revenue Operations, Functional Analyst.

Position Summary

MRO Support provides system administration and support enabling efficient and effective Meter and Revenue Operations for our Operating Companies. We are responsible for meter head-end systems such as Landis Gyr Command Center, Itron Utility IQ, Clevest Fieldnet, and other meter data systems such as Oracle's Meter Data Management System and Meter Asset Management Systems. We drive key strategic initiatives that enhance and improve performance of our systems and business processes, enabling AEP to adapt to rapidly changing meter technology. This position will ensure accurate and timely meter data records for the following Business Processes: Billing,Meter Asset Management and Financial Reporting, Regulatory obligations, Revenue protection activities, meter inventory audits, and Mass Meter Installations. Collaborate with our Operating Company customers, C peers and IT partners, driving for continuous improvement. This position works under close supervision and assists others to provide support to the Operating Company MRO Organizations. Assists with less complex requests and issues. Principal Accountabilities
1. Identify and initiate process improvements
2. Create business process documentation to support customers in the Operating Companies
3. Work to resolve outstanding system issues by applying knowledge of application functionality and associated business processes. Interact effectively with Business Unit and IT personnel to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.
4. Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.
5. Establish clear, practical goals and milestones that contribute to own performance and to corporate goals. Organize own work well. Demonstrate an understanding of the link between own job responsibilities and overall organizational goals. Perform job with the broader goals in mind and help to break down barriers to getting work done.
6. Demonstrate a positive attitude in the face of change. Working well in a changing environment, able to move forward in the presence of some degree of uncertainty.
7. Establish and build trust with others and work collaboratively across functions, levels and departments towards shared business objectives. Value the differences and similarities among people and promotes a spirit of cooperation and shared responsibility. Hold self and others to highest ethical standards.
8. Actively seek to understand the business. Understand the business environment in which we operate. Be knowledgeable about the business, key functions and industry trends relative to own job.
9. Support the Company s Accident Prevention, Culture, and Safety/Health programs.10. Ability to retrieve data from various sources as necessary11. Researches and gathers data to make data-driven decisions12. Able to utilize tools and application to efficiently complete tasks13. Able to troubleshoot issues with little to no guidance14. Experience working with networked meter systems, MDS, MACSS, MDM, and AMI Head End Systems15. Review reports and identify anomalies by applying analytical skills and assist with report generation.16. Assist in the resolution of end users requests and system defects.17. Communicate with end users to understand issues and questions on issues, and set expectations of resolution timeframe based on priorities18. Contribute to the definition and creation of system queries and data extract requests to support and fulfill internal and Operating Company requests19. Develop subject matter expertise in one or more applications and systems supporting Operating Company MRO organizations20. Able to develop and maintain VBA (Visual Basic) or other automation tool Macros.
Auto req ID:28395BRRe
Location: No
Location: Columbus, OH
Job Type: Full-Time
Job Category: Information Technology.
Minimum

Requirements

Education.
Associate's or Bachelor's degree in Business, IT, Engineering, Math or Statistics Bachelor's Degree in Business, IT, Engineering, Math or Statistics Field preferred.

Experience

5 Years of Experience with Bachelor's Degree7 Years of Experience with Associate's Degree.
Additional Information
The preferred candidate will have:
1. Organizational, time management and communication skills are mandatory.
2. Competency in PC skills including proficiency with Microsoft Office and Outlook is required.
3. Knowledge of Excel, SQ
L and other analytical/query tools is preferred.
4. Prior experience and proficiency with VBA (Visual Basic) or other automated scripting tools to develop and support Macros is highly preferred.
5. Competency with Excel functions, pivot tables is preferred
6. Competency with Microsoft Access databases is preferred
7. Competency in AEP-utilized software, including ServiceNow, MACSS, MDS, and Head End Systems is preferred. Equal Opportunity Employer | Minorities/Females/Disability/Vets

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Job Expires: December 23, 2020

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