Manager at M&T Bank in Buffalo, NY

📌 Buffalo 🏷️ Other 🕑 2021-07-28
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You will be redirected to M&T Bank's preferred application process.

ICS Relationship Manager II

Primary Responsibilities

  • Submit and/or approve activity for processing in a timely and accurate manner and based on client directives.
  • Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed.
  • Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested.
  • Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards.
  • Maintain client communications on regulatory, legal, accounting and trust matters.
  • Complete client billing and resolve aged receivables for client accounts.
  • Remain current on industry trends and regulatory items.
  • Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
  • Provide guidance to less experienced personnel.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
  • Education and

    Experience

    Required:

    Bachelor's degree and a minimum of 2 years' relevant experience,

    OR in lieu of a degree,

    A combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' relevant experience

    Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

    Detail-oriented

    Excellent customer service skills

    Excellent verbal and written communication skills

    Proven organizational skills

    Proven leadership skills

    Proven problem-solving skills

    Strong decision making skills

    Education and

    Experience

    Preferred:

    Bachelor's degree in Finance or Business

    Minimum of 4 years' relevant experience

    Retirement or Trust administration experience

    Buffalo, New York, United States of America

    View Application

    You will be redirected to M&T Bank's preferred application process.

    You will be redirected to M&T Bank's preferred application process.

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