Instructional Designer at TEC Group in Center Line, Michigan

TEC Group Inc

๐Ÿ“Œ Center Line, Michigan
๐Ÿ•‘ January 22, 2021
๐Ÿท๏ธ Full Time, Contractor
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Instructional Designer

Instructional Designer Position Includes:
 
Healthcare (Medical, Dental, Vision)
- Competitive Hourly Rate
- PTO/Vacation Time
- Paid Holidays
- Direct Deposit
- 401K plan
- Overtime Eligible 

Instructional Designer 

Description

  • Produce instructor guides and participant materials for new courses (participants include agents and team leads).
  • Write easy-to-understand user documentation for the knowledge base.
  • Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties.
  • Document use of systems and other resources necessary for performing job tasks.
  • Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Produce instructor guides and participant materials to support instruction.
  • Use instructor guide standards that facilitate solid delivery of instruction.
  • Instructor evaluation and sample instructor guide attached for reference.
  • Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
  • Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings.
  • This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
  • Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
  • Build documentation for knowledge management system.
  • Create evaluation strategies (3 levels) for all learning solutions.
  • Develop project plans that include review checkpoints for content approval.
  • Solicit feedback from internal team relative to instructional standards and process documentation.
  • Facilitate review meetings following pilots to determine needed changes to content.

Instructional Designer 

Requirements

  • Bachelor's degree required.
  • 3-5 years of experience to include: Instructional Design, Web
    - Based, eLearning, ADDIE, SAM, Process, Improvement, SME.
  • Excellent written skills in English.
  • Strong working knowledge of Microsoft Office.
  • Training/Presentations skills a plus.
  • May be required to drive a company vehicle - valid driver’s license and clean driving record required.
  • Will be required to travel Domestically and Internationally (10%
    - 20%) to include Canada.

20-02282
#JK2
#ZR

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Job Expires: February 21, 2021

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