Front Desk at BANNER HEALTH in Loveland, CO

📌 Loveland 🏷️ Full Time 🕑 2021-07-28
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Patient Financial Services Front Desk

Primary City/State: Loveland, Colorado.
Department Name: Skyline
- Img Ctr
Work Shift: Varied
Job Category: Revenue Cycle.
Primary Location Salary Range:$14.35/hr - $21.52/hr, based on education & experienceIn accordance with Colorado's EPEWA Equal Pay Transparency Rules. Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you. Bring your excellent customer service skills and billing experience to the Skyline Center for Health and become a full time 36 hour a week Patient Financial Services Representative!
In this role, you will have the opportunity to work face to face with our patients!
You will work a varied schedule in this position, with rotating weekends and holidays..If you like work that requires great attention to detail and an ability to critically think through different scenarios, this position may be for you so apply today!
Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health's varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to:
- State-of-the art technology
- The latest in Picture Archival Communication System (PACS) technology
- Relocation assistance
- Tuition reimbursement
- Continuing education programs
- Career growth and promotion opportunities
- Travel medical imaging technologist positions.

POSITION

SUMMARYThis position is responsible for performing secretarial, reception, assisting psychiatric provider, and counseling staff. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of outpatient programming. Explains and obtains signatures on forms such as registration, medical history, Conditions of Admission, Financial Agreement, Advance Directive, and Hospital Grievance policy. Receives referrals from the community, outside providers, and higher levels of care. Prior to patient admission into the program contacts insurance plans for verification of benefits. At time of service is able to receive cash payments and record accurately as well as enter charges and perform charge reconciliation. Utilizes special knowledge, judgment and skills necessary to provide appropriate patient care.
CORE FUNCTIONS
1. Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.
2. Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered and does daily charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork faxed to PBO. Adheres to all billing procedures within specific timelines.
3. Responsible for scheduling of patients, families, and psychiatric provider appointments. Assists in scheduling new admit appointments within the outpatient program.
4. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
5. Provides support to include, answering the phones, returning phone messages, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking therapy rooms and the patient lobby. Responsible for scanning medical records into electronic medical record in a timely manner. Initiates obtaining needed records from previous treatment(s). Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
6. Performs and documents blood pressure and prescription refills under the direction of a provider. Collects medication list and other necessary admit information.
7. Performs and records daily/monthly quality control on all office based testing and treatment. Maintains a log book of results and lot numbers. Labels urinalysis samples and prepares for laboratory pick-up. Uses body fluid precautions at all times and personal protective equipment as needed.
8. Maintains a clean, functional environment including cleaning and disinfection of equipment and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures through Materials Management. Follow's manufacturer's recommendations and OSHA guidelines of handling hazardous substances. Performs and records daily/monthly quality control on all equipment.
9. This position works under the direct supervision of the Director of Outpatient Services, following established procedures. Uses established knowledge and problem-solving skills with to work independently in a fast paced, multi-task environment. Responsibility for ensuring efficient coordination of billing processes, financial counseling, client scheduling, maintaining and handling of documentation, and patient flow. Interacts with all levels of staff internal and external, including patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Also interacts with physician in order to report and ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family in changes in health status. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. All direct patient care personnel are required to demonstrate competent performance of cardiopulmonary resuscitation (BLS) techniques for adults, children and infants according to the standards of a nationally recognized, standardized, credentialed healthcare provider course every other year. Minimum of three years experience in front office operations, insurance verifications, and insurance billing procedures. Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Requires the ability to perform basic math functions and to assemble data into reports using spreadsheet programs. Must have the ability to handle confidential information and sensitive issues. Must be able to work under minimal supervision and make independent decisions using good judgment. Requires excellent communication, human relations, attention to detail and organizational skills. Requires the ability to multi-task activities. Must be able to communicate effectively to various ethnic and cultural backgrounds obtaining necessary resources when language barriers present. Requires the ability to perform efficiently with some analytical/problem solving skills.
PREFERRED

QUALIFICATIONS

Two to three years of experience working with patient flow preferred. Additional related education and/or experience preferred.

View Application

You will be redirected to BANNER HEALTH's preferred application process.

You will be redirected to BANNER HEALTH's preferred application process.

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