Field Service Engineer at Nesco Resource

📌 🏷️ Other 🕑 2021-06-15
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Field Service Engineer - Print Finishing

Do you have expertise in troubleshooting print finishing equipment for large scale digital printers?
Do you have an aptitude for communicating technical solutions to less technical end users?
Nesco Resource has an immediate opening for a Field Service Engineer with one of the leading document finishing equipment manufacturers in the region Got what it takes?
The manager is interviewing candidates next week, so apply today

Job Summary

Provide world-class technical support, service training and on-site support to our strategic OEM partners and dealers. Our Field Service Engineers also provide pre-sales technical support to test customer applications and demonstrate products to prospective clients.

Responsibilities

Field Escalation Phone Support to our customers field engineers - able to apply logical trouble shooting, superior product knowledge and strong customer management skills to resolve the root cause of problems under potentially stressful situations for both existing and newly launched products. On-site support to our dealers and partners for installations and technical escalations not resolved through phone support. Providing both strong technical skills as well as high levels of professionalism as we also represent our dealers and partners. Collaborate on the development of; and own of delivery of best in class technical product service training technical specialists and service technicians. Embrace student feedback as an opportunity for improvement. Collect and analyze data using data analysis tools verify product performance and provide feedback to engineering on root cause of hardware or software issues. Provide Feedback on process, training and product issues assuring the root cause of issues is understood; track closed loop corrective resolution of all issues assigned. Pre
- Sales Technical support answering customer questions on applications and specifications to properly set customer expectations and ensure new installations meet requirements. Product Demonstration to prospective clients either live at our Customer Support Center or through remote methods (recorded or live / streaming). Demonstrating superior product knowledge and communication & presentation skills to articulate product strengths, and more importantly properly set customer expectations. Review Service Documentation to improve troubleshooting, repairs and adjustment procedures. Required Experience, Qualifications and Additional Responsibilities. Strong Technical Background particularly with complex software driven electro-mechanical systems, mechatronics background. Technical background in the digital printing or document finishing industry helpful. Prior Military Technical background, considered a plus. Desire to be part of a small growing business that is committed to provide the best customer satisfaction in our industry. Demonstrated Experience providing excellent technical training as judged by your students. Excellent written and verbal communication skills. Strong customer relationship management skills and a demonstrated ability to conduct yourself with the highest levels of professionalism and show sincere customer empathy even in particularly in stressful situations. Ability to travel to customer sites in North America to provide On
- Site Escalation support, training or installation support within a short notice. Amount of travel will vary but is expected to be between 25% to 50% in peak periods. Desire to become North America Product Expert for assigned products to also provide Pre
- Sales Technical Support to Sales via customer application qualification, product presentations via customer visits or interactive live streaming. Strong Follow-up skills to verify issues are either closed and on a path towards resolution. Some experience with Closed Loop Corrective Action processes and systems. Strong Microsoft applications suite skills (Office
- Word, Excel, Power.
Point, Outlook, Teams, Share.
Point) any experience with Service Information Systems helpful, but not required. Ability to support spare parts processing using Company ERP System. Valid Driver's license and Passport required. Associates or bachelor's degree in a technical field or equivalent demonstrated work experience For IMMEDIATE consideration, Call Dan Birnbaum TODAY at 5._8._5._2._7._2._9._0._5._
1. Resumes can be sent directly to dbirnbaumnescoresource.com Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

View Application

You will be redirected to Nesco Resource's preferred application process.

You will be redirected to Nesco Resource's preferred application process.

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