Desktop Support at TechUSA in Melbourne, Florida

Desktop Support

• Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
• Investigate, prioritize and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
• Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, and related equipment.
• Assist with installation and maintenance of network hardware, and cabling as required.
• Train computer users and develop training materials.
• Ensure optimal performance of desktop computer systems.
• Work with vendor support and run diagnostic programs as appropriate to resolve technical problems, and coordinate with staff regarding persistent problems.
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
• Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies to support the business.

• BS/BA Degree OR Minimum Associates Degree and related certification or work experience.
• 2-3 years’ experience supporting Windows and Mac desktops, laptops, and mobile devices.
• Proficient in basic system administration tools and concepts.
• Knowledge of mainstream Microsoft desktop applications on PC and MAC platforms.
• A+ and Microsoft Certifications, a plus.
• Must be able to move and lift common office equipment such as monitors, desktops and other computer hardware.
• Must be able to work evenings and weekends as required.
• Excellent oral and written communication skills.