Desktop Support at TechUSA in Melbourne, Florida

TechUSA

๐Ÿ“Œ Melbourne, Florida
๐Ÿ•‘ January 22, 2021
๐Ÿท๏ธ Other
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Desktop Support

  • Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
  • Investigate, prioritize and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
  • Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, and related equipment.
  • Assist with installation and maintenance of network hardware, and cabling as required.
  • Train computer users and develop training materials.
  • Ensure optimal performance of desktop computer systems.
  • Work with vendor support and run diagnostic programs as appropriate to resolve technical problems, and coordinate with staff regarding persistent problems.
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
  • Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies to support the business.
  • BS/BA Degree OR Minimum Associates Degree and related certification or work experience.
  • 2-3 years’ experience supporting Windows and Mac desktops, laptops, and mobile devices.
  • Proficient in basic system administration tools and concepts.
  • Knowledge of mainstream Microsoft desktop applications on PC and MAC platforms.
  • A+ and Microsoft Certifications, a plus.
  • Must be able to move and lift common office equipment such as monitors, desktops and other computer hardware.
  • Must be able to work evenings and weekends as required.
  • Excellent oral and written communication skills.
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Job Expires: February 21, 2021

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