Control Room Operator I at Serco in El Paso, TX

Serco

๐Ÿ“Œ El Paso, TX
๐Ÿ•‘ November 27, 2020
๐Ÿท๏ธ OTHER
๐Ÿท๏ธ Customer Support
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Control Room Operator I

Position Description.
Join Serco as a Control Room Operator in El Paso, Texas.
This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. In this role, you will: Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills. Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel. Log potential and confirmed incidents, construction and maintenance closures using ITS software. Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary. Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.
Complete the initial and "on-thejob" training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager. To be successful in this role, you will have: Have at least six months customer support or equivalent experiencewithin the last three years. High School diploma.
Available to work various shifts, weekends, and holidays.
Able to speak English language (fluent Spanish is plus)This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration. Company Overview.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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Job Expires: December 27, 2020

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