Computer Tech Support Analyst at AllSTEM in Sacramento County, CA
AllSTEMSacramento County, CA
Computer Tech Support Analyst
AllSTEM Connections is looking for a Computer Tech Support Analyst to work in Sacramento, California. This is a 2-year contract assignment with possibility of direct hire or contract extension. Please note that it is possible during this assignment that the work schedule may include Swing, Grave, or Weekend shifts How you will contribute Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues identifies and engages needed resources to remedy problems Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients Administers active 2-way communications and 'knowledge transfer' within assigned teamfunction, both plannedadvance notice and real-time Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders Create.
Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion Assesses and ensures process and work conforms to existing policies, standards and guidelines Correlate multiple customer issues identified with alarms alerts received to eliminate duplication of events Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarmsalerts received from incidents, unauthorized or failed changes Manage alarms and alerts received from existing monitoring programs using previously defined business rules Completing documentation of service requests within established time frames Your background should include High School Diploma or equivalent 1 year of IT servicehelp desk operations experience Complete service requests and troubleshoot computer and device problems via the telephone web channels Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment Strong client customer skills Ability to learn quickly and transfer essential knowledge to team members Two to four-year college degree andor IT learning accreditation or certification or equivalent IT work experience. Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline IT technical experience in pc use, maintenance, troubleshooting, repairs, software hardware installation Qualitative and quantitative analytic problem-solving skills, Ability to learn new concepts quickly, Organizational skills, Advanced verbal and written communication skills Proficient in Microsoft Excel and Word Has novice basic knowledge of one or more of the following designated area IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP IP Adheres to Work Instructions andor processes as defined in Run
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