Client Engagement Manager at Thrive Operations in Boston, MA
Thrive Operations LLCBoston, MA
$60,000 - $80,000
Client Engagement Manager
Provide client support for the Principal Consultant when necessary to ensure customer satisfaction Assist with the coordination of projects set forth by the Principal Consultant or assigned Project Manager Assist and guide the execution of the clients technical road map prepared by the Principal Consultant Build strong relationships with assigned client base acting as client advocate Coordinate the provisioning of new services within assigned client base Coordinate the provisioning of terminated services within assigned client base Coordinate Moves, Adds Changes for existing services within assigned client base Responsible for ensuring accurate invoices for assigned customer base Identify up sell opportunities and input into CRM system Provide client reporting contractually obligated to Principal Consultant or directly to customer Communicate customer feedback to Principal Consultants and Thrive Service team when applicable Assist and help facilitate transactional hardware and software requests Assist and help facilitate dispatch and onsite requests Assist in ensuring internalexternal communication is executed clearly Assist in on boarding new clients and educating them on navigation of Thrive and their subscribed services.
More ICYMI Jobs
Uh oh! Something went wrong. Please try again.