Analyst Help Desk at JCS Solutions LLC in Springfield, VA

๐Ÿ“Œ Springfield ๐Ÿท๏ธ Other ๐Ÿ•‘ 2021-04-14
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Help Desk Analyst (Call Center Representative)

Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members, and Families of the Armed Forces or their representatives and to the General Public. Using available knowledge bases and best practices, provide assistance to telephonic and email inquiries on a broad range of topics for our client including, eligibility, scheduling, maintenance, and tourism.

Responsibilities

Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. Ability to identify core issue and utilize the appropriate work procedures to address the issue. Handle sensitive calls in a respectful and patient manner. Document all interactions in an existing case management system. Maintain and update records as communication and documents are received. Escalate inquiries to government officials as required. Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery. Provide general information, directions, and other forms of assistance to the general public. Works under direction of Team Lead. Other tasks and responsibilities, as assigned.

Qualifications

Previous experience in Hospitality Industry or in Customer Service preferred. Excellent oral and written communication skills. Basic computer skills (Microsoft Office).Security Clearance: Active Secret.
Must hold US citizenship. About JCS Solutions LLCJCS Solutions LLC is an IT Government Contracting company dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes innovation, and we've been certified as a Great Place to Work!
JCS Solutions LLC benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development. It is JCS's policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you require additional accommodation, please contact us at HR@jcssolutions.com or (703) 972-9115.  Powered by JazzHR

View Application

You will be redirected to JCS Solutions LLC's preferred application process.

You will be redirected to JCS Solutions LLC's preferred application process.

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