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Chatbots News Tuesday, May 29

5 Things Google Duplex Means For The Future Of Chatbots

  • For now, Duplex means five things will change about bots and chatbots.
  • Bots will need to get more human – – Thanks to Duplex, people’s expectations of what’s possible just changed.
  • Now, whether communicating via voice or text, bots need to be able to act and react in ways that make sense based on human conversational flows.
  • Bots will have to get more specialized – – One of the reasons why Duplex works at all is that Google severely restricted the field of play to very simple, transactional conversations: get a table, make an appointment, set a reservation.
  • Bots can already transfer challenging conversations to humans, of course, but getting smart should reduce the number of chats that require human touch.

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5 Things Google Duplex Means For The Future Of Chatbots

Tokio Marine Singapore launches major update to chatbot

  • Tokio Marine Singapore has introduced a major update to its TOMI chatbot aimed at enhancing its functionality.
  • TOMI is a personalised calculator offered by the firm to assess the potential protection gap for Singaporeans and is the first of its kind for a life insurer in the country.
  • The updates enable users to self-generate a personalised protection gap report on TOMI – – by answering three simple questions around their monthly income and their current – – protection coverage comprising of mortality and critical illness.
  • A big concern is that a lot of Singaporeans are unfamiliar with the concept of a protection – – gap and this potentially leaves them and their families financially vulnerable, Tokio Marine Singapore CEO James Tan said.
  • Related stories: – – Most digitally innovative insurers in Singapore revealed – – Tokio Marine Singapore focuses on family values in legacy planning

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Tokio Marine Singapore launches major update to chatbot

What if a digital twin could go to work for you?

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What if a digital twin could go to work for you?