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Chatbots News Wednesday, February 14

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Chatbots News TLDR / Table of Contents

  • Yet to Introduce Live Chat Support to Your Business? Here’s Why You Should
    • The most sought-after factor in any business is to retain your previous customers while giving way to new ones. Although many business owners have already integrated live chat to their customer…
    • live chat, live chat software, live chat support, live chat tool, customer
  • The Future of AI Chatbots and the Millennial Workforce
    • These are the benefits of enterprise AI chatbots that executives are discussing in boardrooms across the world. But what if we told you that the real upside to implementing AI chatbots is not in the…
    • future workforce, AI chatbots, Future Workforce Study, conversational AI, Dell Future Workforce
  • I built a chatbot in 2 hours and this is what I learned
    • We spend about 5 hours on our smartphones every day as per this study from Flurry. Not only is this statistic surprising in its own right, about 65% of this time is spent on communication related…
    • killer app, natural language processing, bot, chatbot, potential killer app
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    Yet to Introduce Live Chat Support to Your Business? Here’s Why You Should

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    • Although many business owners have already integrated live chat to their customer service environment, its still far from realizing its full potential.
    • This is the reason live chat support is trending where they get real-time support in the most convenient way.The live chat software allows you to provide a human touch to your website, something thats greatly appreciated by your customers.
    • (v) Through the Web Chat support survey, it has been discovered that live chat customer service is 1730% cheaper than a phone call.Therefore, companies can save their major costs, by just paying for the live chat software and engaging with the customers with the live chat tool.
    • It also states that live chat is three times more likely to make purchases versus those who dont.(ii) l A report by eMarketer states that customers did 75% of their shopping online during the live chat.
    • A further 38% of the customers said that they made purchases due to the live chat factor in the site they were browsing.Live chat software can gain a competitive edge, helping the business to lead the market.

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    The Future of AI Chatbots and the Millennial Workforce

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    • Labor efficiency, cost-savings, and enterprise automation!These are the benefits of enterprise AI chatbots that executives are discussing in boardrooms across the world.But what if we told you that the real upside to implementing AI chatbots is not in the savings, but rather in the ability to elevate employee experiences (EX)…
    • Put another way, businesses hire 5 employees but only 4 show up to work; the fifth is off searching for answers, but not contributing any value.Now imagine the enterprise workplace in 2025 when digital-savvy millennials comprise 75% of the workforce.Would you expect employee productivity to be driven by todays strict…
    • MoreCapableEmployees will understand how to use technology, such as artificial intelligence, to better accomplish workplace goalsChatbots and conversational AI offer the unique opportunity for enterprises to drive digital transformation across all areas of the workplace (customer support, sales, marketing, human resources, IT help desk, supply chain, payroll, etc).
    • This shift towards conversational AI will provide a unified enterprise view that offers more mobility for employees to communicate and access information across enterprise applications and business processes.Say goodbye to the days when over 700 different workplace apps were required to accomplish 700 different tasks.
    • Theres an IT Help Desk bot for that!According to the Future Workforce Study,Employees have seen first-hand the ways new technologies can help them do their jobs better, and are hungry to use the latest advancements to be more productive.While this may seem daunting, its a business-critical opportunity for companies to…

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    I built a chatbot in 2 hours and this is what I learned

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    • Someone put it well To curb your own personal ignorance is a joy of life cherished only by the most restless ofminds.My hunt for now was to address my first assumption about the bot industrythat they dont carry any business merit.
    • While browsing my only aim was to guess and rationalize the developers decision to choose the bot platform over the app platform to solve their problem.
    • One question, however, continued to bug me.Where is the killerapp?Photo by Jeremy Bishop onUnsplashThe bot industry is in its infancy right now and they are all competing for the same thingto find the next killer app that makes chatbots mainstream.
    • I had a checklist of two items Bot should talk like a person: meaning that it should understand natural language.Bot should be able to solve a non-trivial use case: meaning that it should do something that takes more than two steps to do in UI (business merit).
    • , Give me 5 weeks after next September and give me the date I am looking for.A simple architecture for such a bot would be like this:Following this tutorial, I was able to make a intent classifier system using basic NLP and a softmax based neural net in less than…

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